IT Technician
Are you passionate about the aviation industry? Are you looking to join a fast-growing deicing company? If the answer is yes, then this position is for you! Aeromag is a private-held company specializing in aircraft deicing, management of deicing centres as well as the recovery and recycling of deicing fluids. Established in numerous airports in Canada, the United States and the United Kingdom, Aeromag is recognized for its environmental innovations. The IT Technician - Level 1 provides technical support to end users for hardware, software, and network-related issues. The role includes troubleshooting, resolving helpdesk tickets, and assisting with setting up and configuring new systems. This entry-level position requires strong communication skills and basic technical knowledge to assist users in a fast-paced environment.
Technical Support:
- Respond to and resolve basic technical issues via phone, email, or in-person.
- Troubleshoot issues related to desktops, laptops, printers, and other peripherals.
- Assist with network connectivity issues, including Wi-Fi and wired connections.
- Install, configure, and update software and hardware for end users.
Helpdesk:
- Log and track helpdesk tickets to ensure timely resolution.
- Escalate complex issues to Level 2 or Level 3 support as needed.
- Provide clear and concise documentation of problems and resolutions.
System Setup and Configuration:
- Set up new computers, laptops, and mobile devices for employees.
- Ensure all new hardware and software installations meet company standards.
- Assist with user onboarding, including creating user accounts and setting up email and application access.
Maintenance:
- Perform routine maintenance on hardware and software systems.
- Ensure security updates and patches are applied to systems.
- Monitor systems for potential security or operational issues.
Inventory Management:
- Maintain an accurate inventory of IT equipment, including hardware and software licenses.
- Assist with the procurement and disposal of IT equipment as required.
User Training:
- Provide basic training to users on common software applications, including email, word processing, and security best practices.
- Develop simple guides and FAQ documentation for end users.
- High School diploma or equivalent.
- IT-related certifications (CompTIA A+, Microsoft Certified Professional) are assets.
- 0-2 years of experience in an IT support role, preferably in a helpdesk or technical support environment.
- Basic understanding of Windows and Mac operating systems.
- Familiarity with Microsoft Office 365 and Google Workspace.
- Knowledge of basic networking (TCP/IP, DNS, DHCP).
- Experience with remote desktop tools (e.g., TeamViewer, Remote Desktop).
Aeromag provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoffs, recall, transfer, leaves of absence, compensation, and training.
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