On the Radar:
Safety Culture

Shawn Ball, Safety Manager

On the radar May 22, 2024

Ensuring the safety of passengers and employees is our primary mission. Safety culture encompasses the collective mindsets, attitudes and behaviours exhibited by technicians, supervisors, managers, and executives across our vast network. A positive safety culture is an indispensable component of our thriving and effective health and safety program.

The establishment of a robust and positive safety culture is the result of continuous efforts spanning several decades. Several fundamental principles underpin this evolution:


Planning weekly or monthly safety meetings helps to improve safety communication and encourage a constructive culture. Encouraging staff to take part in these discussions can increase engagement and buy-in.


Demonstrating our unwavering commitment to safety through training initiatives equips employees with the necessary skills and deepens their understanding of workplace hazards and commitment to safety. Ongoing revision of training messages reinforces learning outcomes.

Leading by Example

Exemplary leadership, characterized by strict adherence to safety protocols and the encouragement of similar behaviour among employees, is essential. When management demonstrates a commitment to safety, employees are more inclined to replicate this behaviour. Employees buy-in is essential, as it is based on visible compliance with management’s safety policies and procedures.

Positive Reporting Process

Recognizing and rewarding employees who report safety hazards or concerns fosters a culture in which individuals feel comfortable sharing their concerns. A positive reporting process is essential to maintaining a culture in which issues are dealt with quickly and constructively.

Involving Employees

Establishing and maintaining a strong safety culture requires active participation at all levels of the organization. Empowering employees by involving them in the safety process creates a sense of ownership and responsibility.

Putting Your JHSC Into Action

The active participation of the Joint Health and Safety Committee (JHSC) is tangible proof of our commitment to promoting a culture of safety. This collaborative endeavour underlines the mutual commitment of employees and management to ensuring a safe working environment. Indeed, an active JHSC is one of the best ways to anchor a positive safety culture within our organization.

Being Accountable

One of our most important guiding principles is the understanding that safety in the workplace is a collective responsibility. Although autonomy is recognized, every employee bears a degree of accountability for their safety and that of their colleagues.

The notion of evolving a safety culture may seem daunting, especially when you consider the deep-rooted habits that lead to complacency. However, the repercussions of complacency can be severe, resulting in accidents, injuries, illnesses or even loss of life. Let’s collectively avoid complacency and contribute to a culture that mitigates the likelihood of such outcomes. It’s up to each one of us to establish and maintain a resilient and constantly evolving safety culture. Though it demands time and unwavering resolve, the endeavour is undeniably worth cultivating.

Let’s go further together.