The Portraits of Changemakers series focuses on visionary individuals who work at Aeromag and who, every day, demonstrate a willingness to make a difference in the world. Among them, Alex Santos, in charge of Operational Support for multiple stations.
Alex has been part of the Aeromag family for almost 14 years. He first joined the team as a Deicing Technician before holding several positions including Bay Lead, Trainer and OCC. He then held a few management positions at our YTZ station, before overseeing BOS operations as General Manager. Alex is now responsible for operational support within the group.
Alex’s main responsibility is to support the teams at the operational level. He is also called upon to provide tools to the local managers of each station to facilitate operations and reduce the workload to be more efficient. This support takes the form of the Go Team (a team of trained employees called upon to provide back-up at various stations in need), process optimization or project management. In fact, Alex still deices every year when he travels to different stations, through Go Team!
A Busy Summer
There are several projects underway, as is the case every summer. At present, efforts are focused on the new glycol recycling centre at SYR and deicing operations at our newest station, LGA, opened in 2023. These initiatives are supported by cross-departmental collaboration to improve operational efficiency. The main objective is to ensure that everything is ready and operational for the new 2024-25 season, which starts at the end of September. “Our biggest challenge is time. We have a lot of projects on hold and the season is approaching fast. We’ll have to reassess priorities.” A challenge Alex is more than ready to take on. His favourite part of the job is helping teams develop the business, but above all, overcoming obstacles through collaboration.
Alex might use his determination and sense of collaboration to reach new heights as a team, but he isn’t the only changemaker at Aeromag. Discover the other fascinating portraits of the key players in our big family.
